Last Updated: July 23, 2025

Contact Email: contact@vectorvisionit.com
Contact Address: Zhandossov Str 51 Bld Auezov District, Almarty City
Registration Number: 220940024064

At Vector Vision IT Solutions, safeguarding your personal data is a priority. This Privacy Policy outlines our approach to collecting, processing, storing, and securing your personal information in compliance with the Law of the Republic of Kazakhstan on Personal Data and Its Protection.

Supervisory Authority

Our data practices are regulated by the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan (the “Ministry”), which oversees compliance and enforcement in matters of personal data protection.

Data Protection Oversight

We have designated a dedicated Data Protection Officer (DPO) to oversee all compliance efforts, advise on data handling practices, and respond to privacy-related inquiries from individuals and authorities.

Consent-Based Collection

We collect personal data with your explicit or implied consent, where necessary for the fulfilment of contractual or service-related obligations. Consent includes the following components:

  • The full name and identification number of both the data subject and the data operator (Vector Vision IT Solutions)
  • The duration for which the consent remains valid
  • Whether third-party transfers are permitted
  • Whether data may be transferred internationally
  • Whether the data will be publicly disclosed
  • The types of personal data being collected
  • Any additional information required under law or defined by the operator

Scope and Purpose of Processing

We process personal data solely for clearly defined, lawful purposes that support the delivery of our services. These may include account management, technical support, service optimisation, compliance, and communication.

Data will not be processed in a way that is inconsistent with its original purpose, nor will we collect data beyond what is reasonably necessary. Excessive or irrelevant personal data is not processed or retained.

Confidentiality and Security Practices

All personal data is treated as confidential. Our security strategy includes:

  • Preventing unauthorised access through access controls and secure protocols
  • Monitoring for potential breaches and acting swiftly in the event of an incident
  • Ensuring the continued confidentiality, integrity, and availability of personal data
  • Notifying the relevant authorities and affected individuals of any breach within one business day, as required by law

Our safeguards include technical solutions like firewalls and encrypted channels, as well as internal policies that involve training staff and implementing role-based access control.

Data Retention

Data is kept only for the time required to fulfil its purpose, unless a longer retention period is required under Kazakh law. Once no longer needed, personal data is securely deleted or anonymised.

Cross-Border Transfers

International transfers of personal data occur only when the destination country provides adequate data protection. We adopt appropriate contractual and legal safeguards in these cases.

Third-Party Involvement

Where third-party service providers are engaged to assist in our operations (such as hosting or analytics), they are granted access only when necessary and under confidentiality obligations consistent with our own privacy standards.

User Rights

You are entitled to:

  • Access your personal data
  • Request correction or update of inaccurate or incomplete data
  • Withdraw consent at any time, except where data retention is legally required
  • Request deletion of your data where appropriate
  • Object to or limit processing activities under specific conditions
  • Receive clear information regarding any third-party data sharing or transfers
  • Request information on automated processing, even if we do not engage in it

We do not profile users for targeted advertising on the basis of race, nationality, political opinion, biometric data, or health-related information. Profiling—defined as the algorithmic determination of preferences or interests—is restricted and not used in this manner.

How to Contact Us

For any data-related requests or concerns, please reach out to us using the contact details listed at the top of this document. We are committed to responding promptly and fairly.

Complaints

Should you wish to escalate a privacy concern, you are encouraged to contact us first. If unresolved, you may file a complaint with the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan. Details are available at: https://www.gov.kz/memleket/entities/mdai?lang=en